FAQ

How to Use and Care for your Eye Eclipse™

Instructions: Gently place The Eye Eclipse™ under your eye, covering the lower eyelid area. Gently wipe your eye makeup over The Eye Eclipse ™. Eyeshadow and mascara collects on The Eye Eclipse ™ while protecting & shielding your undereye area. Once finished with your eye makeup removal, thoroughly wipe off the reside from The Eye Eclipse ™, flip to the other eye and repeat the process.

The Eye Eclipse™ can be washed with soap and water, then dried and ready for your next use.

There are two different types of The Eye Eclipse™:

There are two different types of The Eye Eclipse™:

>> Original – Is very soft yet durable and can be used and washed repeatedly, for prolonged use.

Each package contains one Original Eye Eclipse™ product.

 >> Disposable – Is meant for short term use and travel purposes, and is not meant for prolonged use.

This package contains two products in each package.

Each package contains two Disposable Eye Eclipse™ products.

 *Make sure that all tools are washed and clean before use.

*Do not share personal tools and cosmetics with others for hygiene purposes.

**Warning: The Eye Eclipse ™ is for external use only. Discontinue use if signs of irritation appear. Keep out of reach of children.

 

Returns & Refund Policy

Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt, or your packing slip or proof of purchase.

*Refunds (if applicable):  Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

*Late or missing refunds (if applicable):  If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at annexeabeauty@gmail.com

*Sale items (if applicable):  Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

*Exchanges (if applicable):  We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at annexeabeauty@gmail.com

*Shipping: To return your product, send us an email at annexeabeauty@gmail.com

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

 

International Shipping

Currently we do not have International shipping, but hope to have it in the near future.

Thank you for visiting Annexea Beauty!